Privacy Policy
Last updated: October 09, 2026
1. Who We Are
Pohybei operates pohybei.com, an online store offering beaded jewelry, charms, and custom-order services.
The business responsible for the personal information described in this policy is Chongqing Miyuan Technology Co., Ltd., trading as Pohybei. In this policy, “we,” “us,” and “our” refer to that company.
This Privacy Policy explains how we collect, use, disclose, and retain personal information when you browse our website, place an order, submit a custom request, subscribe to communications, or contact us.
For privacy questions or requests, email hello@pohybei.com.
2. Personal Information We Collect
The information we collect depends on how you interact with us.
Contact and order information
When you purchase from us or contact us, we collect relevant information such as your name, email address, billing and delivery addresses, telephone number if provided, purchased items, and order-related communications.
If you create a customer account, we also process the account information and preferences associated with it.
Custom-order information
For a custom inquiry or commission, we collect the information you choose to provide, such as preferred materials, colors, measurements, budget, design references, and desired delivery date.
Please provide only information relevant to your request. Obtain permission before sharing another person’s photographs, contact details, or other personal information.
Payment and transaction information
Payments are processed through PayPal or Stripe, according to the payment method you select. We receive transaction information needed to manage your order, such as payment status, transaction references, relevant billing information, and limited payment-method details.
Please enter sensitive payment information only through checkout. Do not send card numbers, security codes, passwords, or verification codes by email or through our contact form.
Website and device information
Our website and platform providers may collect technical information such as your IP address, browser and device type, cookie identifiers, referring pages, and interactions with the store.
The information collected depends on the services enabled and your applicable privacy choices.
3. How We Collect Information
We collect personal information:
- Directly from you when you place an order, complete a form, submit a custom request, or communicate with us.
- Through cookies and similar technologies used by the website and its enabled services.
- From payment providers, delivery services, and other providers involved in processing or supporting your order.
We may also receive information from a gift purchaser who asks us to deliver an order to you.
4. How We Use Your Information
We use personal information to:
- Process payments, prepare orders, and arrange delivery.
- Assess custom requests, prepare quotations, and confirm design specifications.
- Provide order updates, customer support, returns, exchanges, and repairs.
- Maintain transaction and business records.
- Protect our website and investigate suspected fraud or unauthorized activity.
- Understand and improve the store, subject to applicable privacy requirements.
- Send marketing communications where we have the required permission or another lawful basis.
- Meet legal obligations, respond to valid requests, and resolve disputes.
Placing an order or submitting an inquiry does not automatically subscribe you to marketing.
We will seek your permission before using identifiable customer photographs or private custom-order stories in our marketing.
5. How We Disclose Information
We disclose relevant personal information where necessary for the purposes described in this policy, including to:
- Shopify, which hosts and supports our online store.
- PayPal and Stripe, to process payments, refunds, and related transaction checks.
- Delivery and logistics providers, to arrange shipment, tracking, and delivery.
- Operational service providers, where needed for email, customer support, and store administration.
- Professional advisers and public authorities, where necessary to meet legal obligations, resolve disputes, or protect lawful rights.
Where a maker or supplier needs information to complete a custom piece, we limit the information provided to what is relevant to that work.
Payment providers may also process information for their own legal, security, and operational purposes. Their practices are explained in their respective policies:
6. Cookies, Analytics, and Advertising
Our Shopify store uses cookies and similar technologies to support essential functions, including shopping carts, checkout, security, and remembering relevant preferences.
As our store develops, we plan to introduce additional analytics and advertising tools, including Google Analytics and tools provided by Meta, TikTok, and Pinterest.
These are planned services. Their inclusion in this policy does not mean that every listed tool is currently active.
Before introducing these tools, we will update this policy to describe the information collected, its purposes, the relevant recipients, and the choices available to you. Where required by applicable law, we will obtain consent before non-essential tracking begins and provide ways to withdraw consent or opt out.
Depending on the tools introduced, information could include device identifiers, page visits, product interactions, and purchase events used to measure website performance or advertising effectiveness.
You can manage cookies through your browser settings. Blocking essential cookies may affect shopping-cart, checkout, or other website functions.
7. Shopify and Enhanced Services
Our store is hosted on Shopify. Shopify processes information about visits, purchases, and other interactions to operate and support the store.
For certain activities, Shopify processes information for its own purposes as described in its Consumer Privacy Policy.
We also plan to use Shopify Network Intelligence. When enabled, this service allows Shopify to combine information from interactions with our store, other merchants, and Shopify to provide enhanced services, which may include analytics, personalization, and advertising-related features.
Information used for these services may be processed by Shopify and relevant third parties in other countries. Certain advertising-related uses may constitute “sharing” or “targeted advertising” under applicable privacy laws.
Where these activities require consent or an opt-out mechanism, the relevant choices must be available before that processing takes place.
You can learn about choices concerning Shopify’s own processing through the Shopify Privacy Portal. Requests concerning Pohybei’s processing should be sent to hello@pohybei.com.
8. Marketing Preferences
If you subscribe to marketing emails, you can unsubscribe using the link in an email or by contacting us.
Unsubscribing from marketing does not stop necessary communications concerning an existing order, custom request, delivery, refund, or other service matter.
If we introduce additional marketing channels, we will provide the notices and choices required for those channels.
9. International Processing
Pohybei operates from Chongqing, China. Personal information needed to handle your inquiries, orders, and customer service may therefore be accessed and processed in China.
Shopify, payment providers, and other service providers operate internationally, so information may also be processed in other countries. Those countries may have different data-protection laws from your country of residence.
Where applicable law requires safeguards for international transfers, those requirements apply to the relevant processing. You may contact us for information about the arrangements applicable to your personal information.
10. Information Retention
We retain personal information for the period needed for its relevant purpose, taking account of:
- Completing an order or custom commission.
- Providing aftercare and resolving complaints or disputes.
- Applicable accounting, tax, and other recordkeeping obligations.
- Security and fraud-prevention needs.
- Your requests and any applicable legal exceptions.
Different categories of information may have different retention periods.
A deletion request does not necessarily require us to remove records that we must retain by law. Where information must be retained, its use remains subject to applicable restrictions.
11. Your Privacy Rights
Depending on where you live and which laws apply, you may have rights to:
- Request access to personal information about you.
- Correct inaccurate or incomplete information.
- Request deletion of certain information.
- Receive a portable copy of certain information.
- Object to or restrict certain processing.
- Withdraw consent where processing relies on consent.
- Opt out of certain uses or disclosures for targeted advertising, sale, or sharing.
- Appeal a decision or complain to a relevant privacy authority.
To make a request, email hello@pohybei.com.
We may need information to verify your identity or an authorized representative’s authority. We will respond within the period required by applicable law and explain any relevant exception.
You will not be unlawfully discriminated against for exercising your privacy rights.
For activities subject to legally required browser-based opt-out signals, such as Global Privacy Control, the relevant website services must be configured to recognize those signals.
12. Legal Bases Where Required
Where applicable law requires a legal basis, we process information as necessary to perform a contract, respond to your pre-contract requests, meet legal obligations, or pursue legitimate interests where permitted.
For example:
- Order and delivery details support fulfillment.
- Custom specifications allow us to assess and complete your requested design.
- Transaction records support applicable legal recordkeeping.
- Relevant technical information helps protect the store and investigate fraud.
Where consent is required, including for certain marketing or tracking activities, it must be obtained before the relevant processing begins.
Withdrawing consent does not affect processing that was lawful before withdrawal.
13. Security
We take reasonable steps to protect personal information against unauthorized access, misuse, loss, or disclosure.
No website, storage system, or transmission method can guarantee absolute security. Please protect your account access information and avoid sending unnecessary sensitive information through email or contact forms.
14. Children’s Privacy
Our store and services are intended for adults.
We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact hello@pohybei.com so we can investigate and take appropriate action.
15. Third-Party Websites
Our website may contain links to third-party websites or services.
Their handling of personal information is governed by their own privacy policies. Please review those policies when you choose to use their services or provide information directly to them.
16. Changes to This Policy
We may update this Privacy Policy when our services, data practices, or legal obligations change.
The revised policy will show an updated date. Where required, we will provide additional notice or obtain consent before introducing a new use of personal information.
17. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact:
Pohybei
Operated by Chongqing Miyuan Technology Co., Ltd.
Email: hello@pohybei.com
Website: pohybei.com
Business contact address:
Room 502-219, Building 9,
Chongqing Railway Port Public Logistics and Warehousing Project,
Shapingba District, Chongqing, China